Celebrating its 30th anniversary, COWL wanted to reflect back on its performance but also consider its future direction.  It was important to understanding new needs of its service users following the pandemic and changes in health and social care and how the organisation needed to pivot.  We explored policy and demographic changes, consulted with people who had worked with COWL or been supported by them (including young people) to understand the difference their services have made.  We also consulted with carers and disabled adults more widely to understand how services could be shaped to better meet needs.