Carers of West Lothian
Types of work: Impact and evaluation
Providing a social impact evaluation and needs assessment to mark an organisation’s 30th anniversary
“Always a pleasure to work with Community Enterprise. They understood our brief, and because they know the third sector so well and really understood the challenges facing the health and social care sector that we work in, they pitched the research at different audiences in the right way to ensure great engagement. Enjoyed the whole process and we're already using the completed research report to drive our strategy over the next 5 years."
- Carers of West Lothian
The challenge
Celebrating its 30th anniversary, COWL wanted to reflect on its performance but also consider its future direction. It was important to understand new needs of its service users following the pandemic and changes in health and social care and how the organisation needed to pivot.
How we helped
We explored policy and demographic changes, consulted with people who had worked with COWL or been supported by them (including young people) to understand the difference their services had made. We also consulted with carers and disabled adults more widely to understand how services could be shaped to better meet needs.
The result
Clear strategy for the board
Strong evidence to take to funders and commissioners
Boost to staff morale receiving performance feedback
The reported was well received by COWL. As well as boosting staff morale, it provided a clear strategy for the Board to follow and offered strong evidence to take to funders and commissioners.
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